Shipping policy
#1 Shipping within India
Free shipping on every order above ₹500, anywhere in India.
We ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on a Saturday, Sunday or public holiday are dispatched on the next working day.
Some exceptions:
- During busy periods such as festivals, or in unforeseen circumstances, processing can take a little longer.
- For items awaiting stock, dispatch can take 1 to 2 weeks.
- Once dispatched, your order reaches you in 2 to 7 days.
In all of these cases, we will keep you informed via email or call.
#2 Returns, refunds & more
Our Refund Policy is the governing document for every return, replacement, refund and cancellation. This page is a summary of it; where the two read differently, the Refund Policy applies.
Before you return any product, please take a moment to understand how our products are made. All our products are designed by a mother and made by experts with a lot of care. Many are handcrafted by artisans across India, so each piece is unique and slightly different from the next. The wood grain you see on some products is natural, a signature of real wood and a sign of the beautiful texture of the product.
That said, if you change your mind about an order you placed, or a product reaches you damaged, we are happy to help you.
3.1 Cancellation Policy
You can cancel any order any time before it is dispatched. Email support@brainytots.com or WhatsApp/call us on +91 7385878142 with your order number, and we will cancel it and refund you. Where payment has already been made, the refund is issued minus the payment gateway fee (up to 2.5%), which the gateway retains.
Once an order has been dispatched, please accept the delivery and start a 7 day return instead. It is free, unconditional and covered in section 3.2 below.
Brainytots may refuse or cancel an order where a price has been listed incorrectly or for another genuine reason. In that situation we will update you via email or call and refund 100% of any payment you have made.
Where a delivery is delayed or comes back to us because the name or address given was incomplete, or the recipient was unavailable at the time of delivery, any extra cost we incur for re-delivery is payable by the customer.
3.2 Returns Policy
7 day unconditional returns. You may return any BrainyTots product for any reason within 7 calendar days of delivery. Toys, books, kits and combos are all included. Email support@brainytots.com or WhatsApp/call +91 7385878142 within those 7 days with your order number and the item(s) you would like to send back.
We arrange a prepaid pickup in serviceable PIN codes. Where a pickup is unavailable at your PIN code, we share a return address and reimburse standard courier charges against a receipt.
Opened boxes are welcome, exploring the toy is the whole point. Please send the product back with all its parts, accessories and the original outer packaging where available, so it reaches us safely. Where parts are missing or a product comes back heavily used, we may offer a proportional partial refund, and we will always share photos and discuss it with you first.
Full details on refunds, timelines and fair use live in the Refund Policy.
If the product is damaged
If a product reaches you damaged, defective or different from what you ordered, email photos of the product along with your Order ID to support@brainytots.com within 7 days of delivery. You choose what happens next: a replacement or a refund.
- Replacement: we pick up the product and replace it free of cost.
- Refund: once your return reaches us we finish a quality check within 48 hours and initiate the refund straight away. Prepaid orders are credited back to the original payment method in 3 to 7 business days. COD orders are refunded by NEFT in 4 to 7 business days, once you share your bank details.
- Repair: where a product can be repaired, we are happy to help with that at no additional cost. Shipping the product to us and back to you is payable by the customer.
If the delivery looks tampered with, or the outer box is visibly damaged, you may refuse the delivery and contact us right away so we can dispatch a fresh package.
Our products are built sturdy and crafted with care, and they are made for real, energetic play. The 7 day window from delivery covers a change of mind, transit damage, defects and wrong items. After that window, please still write to us: we look at every case and help where we can, including repairs and spare parts.
Some PIN codes sit outside our reverse pickup network. In those cases we ask you to ship the product back to us and we reimburse standard courier charges against a receipt. Reverse pickups are available within India.
To keep returns easy and prices fair for every parent, BrainyTots may limit or decline returns in cases of suspected fraud, abuse, excessive returns or policy misuse. Decisions are made with care and we will always explain them.